628th Medical Group - Joint Base Charleston

204 W Hill Blvd
Joint Base Charleston, SC 29404
1 (843) 963-6880


The 628th Medical Group provides quality health services for 63,000 eligible beneficiaries,dental readiness for 4,000 active duty service members, and an occupational health program for 2,100 members on Joint Base Charleston thereby ensuring Airmen are medically prepared to support combatant commanders worldwide, over 60 Department of Defense & Federal agency Joint Base partners, and DoD’s largest fleet of C-17s. A total of 270 manpower positions, assigned to the group staff and three squadrons, encompass the medical group. These medics support over 47,000 primary care visits (across 14 medical specialties),  42,000 prescriptions, 110,000 laboratory tests, and 5,900 diagnostic images annually. The group maintains $24.6 million in assets and executes an annual total budget of $27 million, also organizing, training, and equipping 13 mobility teams, including a 10 bed Mobile Aeromedical Staging Facility, for global deployment. The 628th Medical Group also supports operations on the Naval Weapons Station including clinical counseling services, water sampling, radiation safety guidance, food inspections, health risk assessments, and occupational health exams.

Medical Care

Frequent numbers called
Dental: Bldg 364, (843) 963-6675

Tricare Numbers
Nurse Advice Hotline TRICARE- (800) 874-2273 Opt 1
Primary Care Appointments- (800) 600-9332
TRICARE for Life- (866) 773-0404

Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.


Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.


Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.


You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, ​but only on a space-available basis.

TRICARE Pharmacy Program:

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

NameLevel NamePhone
Healthcare Services - Appointments 628th Medical Group 1 (843) 963-6880
Dental - Main 628th Medical Group 1 (843) 963-6675
Dental - On Call (Through Command Post) 628th Medical Group 1 (843) 963-8400
Dental - Nurse Triage 628th Medical Group 1 (843) 963-6880
Family Health Clinic - Main 628th Medical Group 1 (843) 963-6880
Family Health Clinic - Fax 1 628th Medical Group 1 (843) 963-6547
Family Health Clinic - Fax 2 628th Medical Group 1 (843) 963-6506
Family Health Clinic - Deployment Health Assessment 628th Medical Group 1 (843) 963-6928
Flight Medicine - Appointments 628th Medical Group 1 (843) 963-6880
Flight Medicine - Fax 628th Medical Group 1 (843) 963-6903
Health Promotions - Formerly HAWC 628th Medical Group 1 (843) 963-4087
Immunizations - Main 628th Medical Group 1 (843) 963-6880
Immunizations - Fax 628th Medical Group 1 (843) 963-6507
Laboratory - Main 628th Medical Group 1 (843) 963-6982
Laboratory - Fax 628th Medical Group 1 (843) 963-6862
Mental Health - Main 628th Medical Group 1 (843) 963-6852
Mental Health - On Call (Through Command Post) 628th Medical Group 1 (843) 963-8400
Optometry - Appointments 628th Medical Group 1 (843) 963-6880
Optometry - Fax 628th Medical Group 1 (843) 963-6812
Pediatrics - Main 628th Medical Group 1 (843) 963-6880
Pediatrics - Fax 628th Medical Group 1 (843) 963-6536
Physical Therapy - Main 628th Medical Group 1 (843) 963-6791
Physical Therapy - Fax 628th Medical Group 1 (843) 963-6693
Healthcare Services - Public Health 628th Medical Group 1 (843) 963-6962
Radiology - Line 1 628th Medical Group 1 (843) 963-6716
Radiology - Line 2 628th Medical Group 1 (843) 963-6718
Radiology - Fax 628th Medical Group 1 (843) 963-6819
Healthcare Services - Referral Management Center 628th Medical Group 1 (843) 963-6745