97th Medical Group

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About

The 97th Medical Group supports the 97th Air Mobility Wing and 58 tenant units with the global reach mission by providing healthcare to enable training and deploying the Air Force’s C-17, KC-135, and KC-46 Pegasus aircrews and their families. The 97th MDG is staffed with 175 healthcare professionals, providing health services for more than 6,000 beneficiaries, 600 flight status patients, and 2,000 students. The97th MDG is accredited by the Accreditation Association for Ambulatory Care and the American Dental Association.

The 97th Medical Support Squadron consists of six flights providing personnel and administration services including, Resource Management, TRICARE Operations, and Patient Administration, Medical Readiness, Information Management, Pharmacy, Laboratory, Diagnostic Imaging, Logistics, and Facility Management. The 97th Medical Operations Squadron provides comprehensive primary care and space-available subspecialty care to TRICARE-enrolled patients at the medical group. The squadron is comprised of seven flights: Primary Care, Mental Health, Aerospace, and Operational Medicine, Aerospace and Operational Physiology, Public Health, Bioenvironmental, and Dental. Available services include allergy, immunization, family advocacy, mental health, substance abuse counseling, family medicine, pediatrics, optometry, and dental services for active duty military members. Families of active duty military are highly encouraged to enroll in TRICARE Prime and the TRICARE Dental Program to obtain their health care needs at the clinic and dental care from civilian dentists. All appointments for TRICARE Standard and TRICARE for Life patients will be based on Space Availability. We highly recommend patients who are not TRICARE Prime or TRICARE Plus familiarize themselves with their medical care benefits.

(Source: http://www.airforcemedicine.af.mil/MTF/Altus/)

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Medical Care

Frequently Called Numbers
Appointment Line: (580) 481-5235
Pharmacy: (580) 481-5258
Dental Clinic: (580) 481-5262
Family Health: (580) 481-7082
Optometry: (580) 481-5239

Tricare Numbers
Nurse Advice Hotline TRICARE- (800) 874-2273 Opt 1
Primary Care Appointments- (800) 600-9332
TRICARE for Life- (866) 773-0404

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Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in the US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer you’re urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers