Alexandria VA Health Care System

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2495 Shreveport Highway
Pineville, LA 71360
1 (318) 466-4000

About

The VA Medical Center, Alexandria, Louisiana consists of the medical center facility located on Shreveport Highway, Pineville, Louisiana. The Alexandria VAMC also has Community Based Outpatient Clinics (CBOC) in Lafayette, Louisiana serving Lafayette Parish and other surrounding parishes and in Jennings, Louisiana serving Jefferson Davis Parish and other surrounding parishes.

The VAMC Alexandria is categorized as a primary and secondary care facility. It is a teaching hospital, providing a full range of primary care services with state-of-the-art technology and education. Comprehensive acute and extended health care is provided on a primary and secondary basis in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics, and extended care.

The Medical Center serves a potential veteran population of over 100,000 veterans and an active patient roster of over 37,000. The Alexandria, Louisiana VAMC is a part of VA Network 16, South Central VA Health Care Network, which includes facilities in Mississippi, Louisiana, Arkansas, Oklahoma, Southeast Texas, and Northwest Florida. Ambulatory Care services are provided in-house and through community-based clinics in Jennings and Lafayette, Louisiana. Surgical (in-patient and ambulatory) and medical services are provided through two wards, 5 operating rooms, a Post-Anesthesia Care Unit, and ICU. Tertiary care services are provided through referrals primarily to VAMC’s Shreveport, Jackson, and Houston. The extended care program includes two Nursing Home Care Units, including an 18 bed Alzheimer’s Unit with enclosed walking yard.  Alexandria is one of three Specialty Referral Facilities in the VISN for acute and intermediate psychiatric care. VAMC Alexandria receives long-term psychiatry referrals from network facilities and VA facilities in bordering states.

Affiliations: VAMC Alexandria has active affiliations with the Tulane University of School of Medicine (with residency programs in preventive medicine and ophthalmology) and LSU Medical School (with residency programs in family medicine, clinical pharmacology, and physician assistants).

Other affiliations include: Northeast Louisiana University – speech pathology, Northwestern State University – physical therapy, occupational therapy, and recreation therapy, Louisiana State University – nursing and social work, Our Lady of the Lake University – nursing, Louisiana College – occupational therapy and recreation therapy, Alcorn State University – occupational therapy and recreation therapy, Alexandria Vo-Tech – occupational therapy and recreation therapy, Louisiana State University (Alexandria) – occupational therapy and recreation therapy, Grambling State University – associate dietetics program and recreation therapy, Louisiana Tech University – audiology, psychology, biomedical engineering, physical therapy, and dietetics, Central Louisiana State Hospital – physical therapy, Xavier University – pharmacy, Southern University – recreation therapy, Tulane University – social work.

Construction: Several non-recurring maintenance infrastructure projects have been completed in 2006; they include renovation of the food service preparation area in Building 4, renovation of a MRI/CT Suite, installation of a modular building for the Canteen Retail store and replacement of Chiller # 3. One additional project, the upgrade of our Fire Alarm and Detection System is under construction at this time. A minor construction project is under way to replace the extended care ward of 38 beds in Building 2. Building 2 is a 1929-vintage structure and has significant structural, mechanical, and environmental problems, which make the building unsuitable for patient care according to contemporary clinical standards. This project will construct a new wing to Building 45, which houses 116 nursing home beds. This project is expected to be completed during the 2nd Quarter of FY 2007.

Labor Relations: The American Federation of Government Employees (AFGE), Local 1972, represents nonprofessional and professional employees at the VAMC Alexandria. The VAMC Alexandria has an established Local Partnership Council consisting of members from management and the local bargaining unit. The Partnership Council meets regularly to discuss and resolve problems and concerns of labor and management.


Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

Name Level Name Phone
Main Line Alexandria VA Health Care System 1 (318) 466-4000
LGBT Alexandria VA Health Care System 1 (318) 473-0010
Pharmacy Alexandria VA Health Care System 1 (318) 473-0010 ext: 5024
Services Alexandria VA Health Care System 1 (318) 466-0010