Altoona VA Medical Center
Altoona, PA 16602 1 (877) 626-2500
About
Since 1950, the James E. Van Zandt VA Medical Center has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to more than 87,000 Veterans living in a 14 county area of Pennsylvania. Our 14 counties include Bedford, Blair, Cambria, Cameron, Centre, Clearfield, Clinton, Elk, Huntingdon, Indiana, Jefferson, Juniata, Mifflin, and Somerset.
Improving Access and Timeliness of Care
Learn how we are improving access to health care for nearly 25,000 Veterans in our 14 county service area.
See how our VA Medical Center is doing in Access and Quality.
Read, Interim Director, Charles Thilges’ Op-Ed State of our VA – May 31, 2017
Mission
- The medical center exists to serve the Veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service and quality health care services. We embrace the VHA Mission to honor America’s Veterans by providing exceptional health care that improves their health and well being.
Vision
- The medical center will be recognized locally, regionally, and nationally as a leader in quality patient care, positive customer service, and excellent employment opportunities. We strive to be a patient-centered health care organization for Veterans, providing excellence in health care; being an organization where people choose to work; and serving as a community partner and back-up for national emergencies.
Key Business Drivers
- Our key business drivers are quality, access, financial integrity, patient satisfaction, and employee satisfaction.
Values
- Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
- Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
- Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
- Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
- Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
Directions
In addition to our main facility in Altoona, we offer services in five VA Outpatient Clinics. These clinics are located in:
- DuBois, Pennsylvania
- Indiana, Pennsylvania
- Johnstown, Pennsylvania
- Mapleton Depot (Huntingdon County), Pennsylvania
- State College, Pennsylvania
Mission
Medical Care
Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404
TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.
Home TRICARE:
https://www.tricare.mil
Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.
Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.
The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.
New to TRICARE:
https://www.tricare.mil/Plans/New
Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.
TRICARE Online:
https://www.tricareonline.com/
You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332
TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404
TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.
TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy
The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.
Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/
The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.
You may contact any customer service community representative for general TRICARE issues.
Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers
Base Listings
The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.
Name | Level Name | Phone |
---|---|---|
Acute and Long Term Care | Altoona VA Medical Center |
1 (877) 626-2500 ext: 7024 |
Audiology | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7577 |
Beneficiary Travel Reimbursement Request | Altoona VA Medical Center |
1 (814) 943-8164 |
Caregiver Program | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8527 |
Community Living Center | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7024 |
Compensation and Pension | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8538 |
Dental Clinic | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7159 |
Former POW Advocate | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7140 |
Former POW Advocate | Altoona VA Medical Center |
1 (877) 626-2500 ext: 7140 |
Homeless Veterans | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8526 |
Library | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7156 |
Military Sexual Trauma | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7356 |
Minority Veterans Program Coordinator | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7140 |
Minority Veterans Program Coordinator | Altoona VA Medical Center |
1 (877) 626-2500 ext: 7140 |
Nutrition Clinic | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8181 |
Pathology and Laboratory Medicine | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7090 |
Pharmacy | Altoona VA Medical Center |
1 (814) 940-7829 |
Pharmacy | Altoona VA Medical Center |
1 (800) 720-7726 |
Physical Medicine and Rehabilitation | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7124 |
Primary Care | Altoona VA Medical Center |
1 (814) 943-8164 |
Primary Care | Altoona VA Medical Center |
1 (877) 626-2500 |
Prothetics & Sensory Aids | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7124 |
Radiology/Imaging (X-Ray) | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7092 |
Returning Service Members | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7117 |
Social Work | Altoona VA Medical Center |
1 (814) 943-8164 |
Social Work | Altoona VA Medical Center |
1 (877) 626-2500 |
Specialty | Altoona VA Medical Center |
1 (814) 943-8164 |
Specialty | Altoona VA Medical Center |
1 (877) 626-2500 |
Suicide Prevention Coordinator | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7572 |
Telehealth | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8106 |
Veteran Justice Outreach | Altoona VA Medical Center |
1 (814) 943-8164 ext: 4201 |
Veterans Crisis Line | Altoona VA Medical Center |
1 (800) 273-8255 |
Radiology/Imaging (X-Ray) | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7092 |
Returning Service Members | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7117 |
Social Work | Altoona VA Medical Center |
1 (814) 943-8164 |
Social Work | Altoona VA Medical Center |
1 (877) 626-2500 |
Specialty | Altoona VA Medical Center |
1 (814) 943-8164 |
Specialty | Altoona VA Medical Center |
1 (877) 626-2500 |
Suicide Prevention Coordinator | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7572 |
Telehealth | Altoona VA Medical Center |
1 (814) 943-8164 ext: 8106 |
V | Altoona VA Medical Center |
|
Veteran Justice Outreach | Altoona VA Medical Center |
1 (814) 943-8164 ext: 4201 |
Veterans Crisis Line | Altoona VA Medical Center |
1 (800) 273-8255 |
Visual Impairment Services | Altoona VA Medical Center |
1 (877) 626-2500 |
Women Veterans Program | Altoona VA Medical Center |
1 (814) 943-8164 ext: 7186 |