Birmingham, Alabama VA Medical Center

---

About

The Birmingham VA Medical Center is a 313-bed acute tertiary care facility located in the historic Southside district of the city. The facility provides acute tertiary medical and surgical care to veterans of Alabama and surrounding states. We provide health care services to eligible veterans in VISN 7

The medical center serves as a referral center for this population area with 131 operating beds currently. Recent construction provides state-of-the-art facilities and equipment in all clinical programs. Care is provided in practically all medical and surgical specialties and subspecialties. Most staff physicians have joint appointments with VA and its primary affiliation, University of Alabama at Birmingham. The BVAMC operates eight Community Based Outpatient Clinics in North Alabama.
Mission
The mission of the Birmingham VAMC is to provide Quality Care for America’s Heroes

VA’s 21st Century Core Values and Characteristics
VA Core Values: Integrity, Commitment, Advocacy, Respect, Excellence (“I CARE”)

Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

VA Core Characteristics
Trustworthy, Accessible, Quality, Innovative, Agile, Integrated

Our unique VA Core Values and Characteristics underscore our moral obligation to Veterans, their families, and other beneficiaries and display our commitment to Patient and Family Centered Care.

Key Business Drivers
Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

---

Directions

Community-Based Outpatient Clinics
In addition to our main facility in Birmingham, we offer services in eight community-based outpatient clinics. These clinics are located in:

• Anniston/Oxford, AL. CBOC
• Bessemer, AL. CBOC
• Childersburg, AL CBOC
• Decatur/Madison, AL CBOC
• Gadsden, AL CBOC
• Guntersville, AL CBOC
• Huntsville, AL CBOC
• Jasper, AL CBOC
• Shoals Area CBOC

---

Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404

---

TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, ​but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers