Corporal Michael J. Crescenz VA Medical Center

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3900 Woodland Avenue
Philadelphia, PA 19104
1 (215) 823-5800

About
The Corporal Michael J. Crescenz VA Medical Center (CMCVAMC) provides health care to Veterans living in America’s sixth-largest metropolitan area, including the city of Philadelphia and six surrounding counties in Southeastern Pennsylvania and Southern New Jersey. The Philadelphia VAMC is part of the VA Healthcare Network – VISN4 and serves as an acute referral center for VA health care facilities in eastern Pennsylvania, Delaware and Southern New Jersey.

The facility is staffed by approximately 2,750 employees and supports 142 acute care beds and 135-bed Community Living Center. The CMCVAMC also operates community-based outpatient clinics in Burlington County, NJ, Gloucester County, NJ, Camden, NJ, and Horsham, PA (Victor J. Saracini VA Outpatient Clinic) in which more than 91,000 Veterans visited in 2017.

More than 55,000 Veterans are enrolled for health care at CMCVAMC, with nearly 590,000 visits in 2017. The Medical Center has an operating budget of more than $540 million and focuses on several mission areas: providing health care, conducting medical research, training health care professionals for the future, and being prepared to serve in the event of a crisis or emergency.

Affiliated with the University of Pennsylvania and numerous other allied health schools and colleges, the CMCVAMC offers comprehensive surgical, medical and psychiatric care to include special emphasis programs, alcohol and drug dependence treatment, and rehabilitative care.

The CMCVAMC has the distinction of being awarded several National Research Centers of Excellence including Parkinson’s Disease Research, Education and Clinical Center (PADRECC); Mental Illness Research Education and Clinical Center (MIRECC); Center for Health Equity Research and Promotion (CHERP); Center of Excellence for Substance Abuse Treatment and Education (CESATE) and Regional Sleep Center. Crescenz VAMC is one of the National Polytrauma Rehabilitation network sites and is home to the National Center for Homelessness Among Veterans.

Our Mission Statement

  • Honor America’s Veterans by providing exceptional health care that improves their health and well being.

Our Vision Statement

  • To be a patient-centered, integrated health care organization for Veterans providing excellence in health care, research and education; an organization where people choose to work; an active community partner; and a back-up for national emergencies.

VA Core Values: Because I CARE, I will:

  • Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
  • Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
  • Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
  • Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
  • Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

VA Core Characteristics:

  • Trustworthy: VA earns the trust of those it serves – every day – through the actions of all employees. They provide care, benefits, and services with compassion, dependability, effectiveness, and transparency.
  • Accessible: VA engages and welcomes Veterans and other beneficiaries, facilitating their use of the entire array of its services. Each interaction will be positive and productive.
  • Quality: VA provides the highest standard of care and services to Veterans and beneficiaries while managing the cost of its programs and being efficient stewards of all resources entrusted to it by the American people. VA is a model of unrivalled excellence due to employees who are empowered, trusted by their leaders, and respected for their competence and dedication.
  • Innovative: VA prizes curiosity and initiative, encourages creative contributions from all employees, seeks continuous improvement, and adapts to remain at the forefront in knowledge, proficiency, and capability to deliver the highest standard of care and services to all of the people it serves.
  • Agile: VA anticipates and adapts quickly to current challenges and new requirements by continuously assessing the environment in which it operates and devising solutions to better serve Veterans, other beneficiaries, and Service members.
  • Integrated: VA links care and services across the Department; other federal, state, and local agencies; partners; and Veterans Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries. VA’s relationship with the Department of Defense is unique, and VA will nurture it for the benefit of Veterans and Service members.

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, ​but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

Name Level Name Phone
ARU Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6718
ARU Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6841
Acupuncture Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5851
Acute Care Inpatient Psychiatric Unit Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800
Addiction Recovery Unit Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4014
Addiction Recovery Unit Corporal Michael J. Crescenz VA Medical Center 1 (800) 273-8255 ext: 1
Addiction Recovery Unit (ARU) Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6718
Addiction Recovery Unit (ARU) Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6841
Admissions Department Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5802
Adult Day Care Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4012
Agent Orange Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4789
Anemia/Renal Clinic Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5848
Anesthesiology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6700
Anesthesiology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6702
Anticoagulation Clinic Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5141
Audiology and Speech Pathology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4008
Behavioral Health Services Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4014
Behavioral Health Services Corporal Michael J. Crescenz VA Medical Center 1 (800) 273-8255 ext: 1
Behavioral_Health Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4014
Behavioral_Health Corporal Michael J. Crescenz VA Medical Center 1 (800) 273-8255 ext: 1
Beneficiary Travel Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4441
Blood Bank Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6306
Blood Bank Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5838
Blood Draw Lab Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4420
Blue Team Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800
Blue Team Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800
CESATE Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4014
CESATE Corporal Michael J. Crescenz VA Medical Center 1 (800) 273-8255 ext: 1
CHERP Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5817
CLC Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4518
CWT Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800
Cardiac Intervention Program Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4105
Cardiac Intervention Program Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4290
Cardiology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4105
Cardiology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4263
Caregiver Support Program Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4871
Center for Health Equity Research and Promotion (CHERP) Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5817
Chaplain Services Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6156
Colonoscopy Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5122
Communications Office Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5846
Community Living Center Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-4518
Compensated Work Therapy - CWT Program Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800
Coumadin Clinic Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 3798
Coumadin Clinic Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5141
Cytology Lab Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6300
Cytology Lab Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 6299
Dental Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 5822
Dermatology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4573
Dermatology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 7251
Diabetes Clinic / Endocrinology Corporal Michael J. Crescenz VA Medical Center 1 (215) 823-5800 ext: 4263