Jesse Brown VA Medical Center

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820 S. Damen Avenue
Chicago, IL 60612
(312) 569-8387

About

The Jesse Brown VA Medical Center consists of a 200-bed acute care facility and four community based outpatient clinics (CBOCs). Jesse Brown VAMC provides care to approximately 62,000 enrolled veterans who reside in the City of Chicago and Cook County, Illinois, and in four counties in northwestern Indiana. In FY10, the medical center had over 8100 inpatient admissions and 560,000 outpatient visits. A budget of over $355 million supports approximately 2,000 full-time equivalent staff, including 200+ physicians and 450 nurses, with 500+ volunteers providing service and care at Jesse Brown VAMC and CBOCs.

In May 2008, the medical center opened its new inpatient bed tower pavilion, which includes seven surgical suites, cystology, intensive care, inpatient dialysis, an outpatient surgical center and a chapel. The medical center’s strategic priority is the “heart of the Veterans Community” and as Provider of Choice for veterans in the Chicago area. JBVAMC established a “We Are Here” outreach campaign to inform veterans about the health care benefits they have earned through their service to our country and the specific services available to them at Jesse Brown VA Medical Center.

Formerly known as the West Side VA Medical Center, the facility was renamed in 2004 for the Honorable Jesse Brown, who served as Secretary for Veterans Affairs from 1993 to 1997.

Affiliations: Feinberg School of Medicine of Northwestern University and University of Illinois at Chicago Medical School, with over 900 program residents caring for our veterans yearly.

Vision
To be a patient-centered, integrated health care organization for veterans providing excellent health care, research and education; an organization where people choose to work; an active community partner and a back up for National emergencies

Key Business Drivers
Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

Core Values
VA embraces five “Core Values” for all of our employees. These five core values (I.C.A.R.E.) are:

Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

Mission
Honor America’s veterans by providing exceptional health care that improves their health and well being.


Directions

Community-Based Outpatient Clinics
In addition to our main facility in Chicago, we offer services in four community-based outpatient clinics. These clinics are located in —

  • Auburn-Gresham Clinic
  • Chicago Heights Clinic
  • Crown Point Clinic
  • Lakeside Clinic

Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, ​but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

Name Level Name Phone
Complementary and Alternative Medicine Treatments (CAM) (Jade Clinic) Jesse Brown VA Medical Center (312) 569-8387
Ethics Jesse Brown VA Medical Center (312) 569-6991
Ethics Consultation Program Jesse Brown VA Medical Center (312) 569-6991
Former Prisoner of War (FPOW) Advocate Program Jesse Brown VA Medical Center (312) 569-6539
Integrated Ethics Jesse Brown VA Medical Center (312) 569-6991
Mental Health Jesse Brown VA Medical Center (312) 569-7224
Occupational Therapy Jesse Brown VA Medical Center (312) 569-6113
Pharmacy Jesse Brown VA Medical Center (312) 569-8387 ext: 58810
Physical Medicine and Rehabilitation - PM&R Jesse Brown VA Medical Center (312) 569-6113
Physical Therapy and Kinesiotherapy Jesse Brown VA Medical Center (312) 569-6113
Primary Care Jesse Brown VA Medical Center (312) 569-8387
Primary Care Jesse Brown VA Medical Center (888) 569-5282
Recreation Therapy Service Jesse Brown VA Medical Center (312) 569-7653
Rehabilitation Services Jesse Brown VA Medical Center (312) 569-6377
Research Jesse Brown VA Medical Center (312) 569-6166
Research Jesse Brown VA Medical Center (312) 569-8387 ext: 56166
Social Work Jesse Brown VA Medical Center (312) 569-8387
Social Work Jesse Brown VA Medical Center (888) 569-5282
Speciality Care Jesse Brown VA Medical Center (312) 569-8387
Speciality Care Jesse Brown VA Medical Center (888) 569-5282