Memphis VA Medical Center

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1030 Jefferson Avenue
Memphis, TN 38104
(901) 523-8990

About

Since 1922, VAMC Memphis has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to more than 196,000 veterans living in a 53-county area of western Tennessee, northern Mississippi, and northwest Arkansas.

Mission

  • To honor America’s veterans in all that we do by providing timely, quality care; outstanding customer service; education of tomorrow’s health care providers, and improvement in health care outcomes through research.

Vision

  • To be a patient-centered health care organization for veterans providing excellent health care, education and research; an organization where people choose to work; and an active community partner.

Key Business Drivers

  • Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

Values

  • Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
  • Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
  • Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
  • Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
  • Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

Name Level Name Phone
Amyotrophic Lateral Sclerosis (ALS) Clinic Memphis VA Medical Center (901) 523-8990 ext: 6697
Amyotrophic Lateral Sclerosis (ALS) Clinic Memphis VA Medical Center (901) 523-8990 ext: 2364
Former Prisoners of War Program Memphis VA Medical Center (901) 523-8990 ext: 6640
Health Promotion and Disease Prevention Program Memphis VA Medical Center (901) 523-8990 ext: 6389
Health Promotion and Disease Prevention Program Memphis VA Medical Center (901) 523-8990 ext: 6291
Medicine Service Memphis VA Medical Center (901) 523-8990
Mental Health Memphis VA Medical Center (901) 523-8990
Minority Veterans Program Memphis VA Medical Center (901) 523-8990 ext: 6944
Multiple Sclerosis Memphis VA Medical Center (901) 523-8990 ext: 6814
Neurology Service Memphis VA Medical Center (901) 523-8990 ext: 2364
Neurology Service Memphis VA Medical Center (901) 523-8990 ext: 6794
Nursing Service Memphis VA Medical Center (901) 523-8990
Nutrition and Food Memphis VA Medical Center (901) 523-8990 ext: 2665
Ophthalmology Clinic Memphis VA Medical Center (901) 523-8990 ext: 5545
Ophthalmology Clinic Memphis VA Medical Center (901) 523-8990 ext: 5552
Optometry Clinic Memphis VA Medical Center (901) 523-8990 ext: 1310
Optometry Clinic Memphis VA Medical Center (901) 523-8990 ext: 1311
Palliative Care Memphis VA Medical Center (901) 577-7433
Pharmacy Memphis VA Medical Center (800) 636-8262
Primary Care Memphis VA Medical Center (901) 523-8990
REACH Parent Research Program Memphis VA Medical Center (901) 577-7458
REACH Parent Research Program Memphis VA Medical Center (800) 636-8262 ext: 7485
Sleep Health Center Memphis VA Medical Center (901) 523-8990 ext: 7990
Sleep Health Center Memphis VA Medical Center (901) 523-8990 ext: 2364
Social Work Memphis VA Medical Center (901) 523-8990 ext: 5152
Social Work Memphis VA Medical Center (901) 523-8990 ext: 5151
Specialty Care Memphis VA Medical Center (901) 523-8990
Spinal Cord Injury Memphis VA Medical Center (901) 523-8990
Surgery Memphis VA Medical Center (901) 523-8990
Vision Rehabilitation Clinic Memphis VA Medical Center (901) 523-8990 ext: 6852