Northern Arizona VA Health Care System

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500 Hwy 89N
Prescott, AZ 86313
1 (928) 445-4860

About

The Northern Arizona VA Healthcare System (NAVAHCS) is a Joint Commission-accredited, complexity level three facility serving over 27,000 Veterans across Northern Arizona. NAVAHCS provides a continuum of primary and secondary level medical, rehabilitative and long-term care to Veterans residing in northern and central Arizona. Acute medical care consists of primary and secondary inpatient medicine and ambulatory care, which includes general medicine, ambulatory procedures, and selected specialized medical clinics. The Emergency Department is open 24 hours/7 days a week. The VA Medical Center is located in Prescott, Arizona and Community Based Outpatient Clinics are located in Anthem, Flagstaff, Cottonwood, Kingman and Lake Havasu City, AZ. NAVAHCS has five VA Outreach Clinics; Holbrook, Page, Tuba City, Polacca and Kayenta, AZ, along with a Primary Care Outreach Clinic in the Indian Health Service Health Care Center located in Chinle, AZ. NAVAHCS catchment area covers over 65,000 square miles. VA embraces five “Core Values” for all of our employees. We need values in place as the “backbone” for our health care system.

Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.


Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

NameLevel NamePhone
Audiology Northern Arizona VA Health Care System 1 (928) 445-4860
Caregiver Support Program Line 1 Northern Arizona VA Health Care System 1 (928) 776-5367
Caregiver Support Program Line 2 Northern Arizona VA Health Care System 1 (928) 776-5409
Chaplain Service Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6478
Community Living Center Line 1 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6513
Community Living Center Line 2 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6526
Compensated Work Therapy Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6538
Contract Nursing Home Program Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6847
Decedent Affairs Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7599
Dental Service Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6582
Domiciliary Line 1 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6333
Domiciliary Line 2 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6695
Emergency Department Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6240
Former Prisoner of War Advocate Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6211
General Surgery Northern Arizona VA Health Care System 1 (928) 445-4860
HUD-VASH Program Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 5288
Health Care for Homeless Veterans Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 5288
Health Promotion Disease Prevention Program Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6815
Home Based Primary Care Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 5468
Hospice and Palliative Care Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7514
Infection Control Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6622
Kinesiotherapy Northern Arizona VA Health Care System 1 (928) 445-4860
Laboratory Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7630
Low Vision Clinic Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6018
Medical Foster Home Line 1 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 5439
Medical Foster Home Line 2 Northern Arizona VA Health Care System 1 (928) 718-7370
Mental Health Intensive Case Management Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6071
Mental Health Residential Rehabilitation Treatment Program Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7524
Mental Health Services Line 1 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6071
Mental Health Services Line 2 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 4844
Military Sexual Trauma Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6456
Move! Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6821
MyHealtheVet Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6859
Nuclear Medicine Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6560
Nutrition and Food Service Northern Arizona VA Health Care System 1 (928) 445-4860
Oncology Northern Arizona VA Health Care System 1 (928) 445-4860
Patient Advocate Northern Arizona VA Health Care System 1 (928) 776-6008
Patient Aligned Care Teams Northern Arizona VA Health Care System 1 (928) 445-4860
Patient Travel Northern Arizona VA Health Care System 1 (928) 445-4860
Physical Medicine and Rehabilitation Clinic Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7437
Physical Therapy Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7437
Podiatry Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6052
Prosthetics and Sensory Aids Service Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6129
Psychosocial Rehabilitation and Recovery Center Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 5300
Recreation Therapy Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7402
Respite Care Program Northern Arizona VA Health Care System 1 (928) 445-4860
Returning Service Members Line 1 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6308
Returning Service Members Line 2 Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 6328
Social Work Service Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 2770
Specialty Clinic Lab (Microbiology) Northern Arizona VA Health Care System 1 (928) 445-4860 ext: 7414