Richard L. Roudebush VA Medical Center

About

The Richard L. Roudebush Indianapolis VA Medical Center, part of Veteran Health Indiana, is located 2 miles northwest of the heart of downtown Indianapolis and has been serving Indiana Veterans since 1932. As Indiana’s tertiary care facility, Indianapolis VA Medical Center receives referrals from VA facilities at Ft. Wayne and Marion, Indiana, and from nearby Danville, Illinois.

Indianapolis VA Medical Center provides acute inpatient medical, surgical, psychiatric, neurological, and rehabilitation care, as well as both primary and specialized outpatient services. Some noteworthy specialized services include comprehensive cardiac care, radiation oncology treatment and community based extended care.

Indianapolis VA Medical Center is aggressively using emerging technology in the tele-home care and tele-disease management arenas. The medical center was selected as the site for the Veterans in Partnership (VISN 11) Network Polytrauma Center and is providing ongoing support to the returning Veterans from Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn (OEF/OIF/OND). Additionally, the medical center has a 50-bed Domiciliary Residential Rehabilitation Treatment Program targeting homeless Veterans.

The medical center operates three Community Based Outpatient Clinics (CBOC’s) located in Bloomington, Martinsville, and Terre Haute, Indiana. The more than 60,000 patients (3,700 women Veterans) treated by the Indianapolis VA Medical Center require over 613,000 outpatient visits and almost 7,900 inpatient episodes of care yearly.

The Indianapolis VA Medical Center has reorganized and changed the approach to quality improvement, implementing Lean Six Sigma™ concepts to encourage system redesign and process improvement, establishing a system of assigned accountability for all performance measures and training Rapid Cycle Change Coaches to facilitate performance improvement. The medical center received a grant to improve system redesign capability. It is also actively involved with the VISN 11 Veterans Engineering Resource Center.

The medical center is embarking on the next phase of lean health care, modeled after the successful Theda Care ™ organization. Focus is on continuous daily improvement at the unit level and is part of Indy Excellence 2.0, the next generation of the successful organizational culture initiative. Additionally, the medical center continues to contribute to the city-wide Patient Safety Coalition, implementing standard practices city-wide to increase patient safety.

Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404

TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers