VA Boston Healthcare System - Brockton Division

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940 Belmont Street
Brockton, MA 02301
1 (508) 583-4500

About

VA Boston Healthcare System’s consolidated facility consists of the Jamaica Plain campus, located in the heart of Boston’s Longwood Medical Community; the West Roxbury campus, located on the Dedham line; and the Brockton campus, located 20 miles south of Boston in the City of Brockton.

Community-Based Outpatient Clinics

In addition to our main facilities in Brockton, Jamaica Plain and West Roxbury, we offer services in four community based outpatient clinics. These clinics are located in:

  • Boston (Causeway Street), Massachusetts
  • Framingham, Massachusetts
  • Lowell, Massachusetts
  • Plymouth, Massachusetts
  • Quincy, Massachusetts

Mission

  • VA Boston Healthcare System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service, the advancement of health care through research, and the education of tomorrow’s health care providers.

Vision

  • VA Boston Healthcare System will be recognized locally, regionally, and nationally as a leader in quality patient care, positive customer service, medical/allied health education, health-related research, and employment opportunities.

Key Business Drivers

  • Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

Values

    • Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
    • Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
    • Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
    • Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
    • Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
    • Green Environmental Management System (GEMS)

Policy Statement

Supporting our mission of providing quality care to our veterans, the VA Boston Healthcare System (VABHS) facilitates the use of its Green Environmental Management Systems (GEMS) as a systematic management approach to develop and implement our environmental policy and manage our environmental program at all levels of the organization.

GEMS provides an organizational structure and framework for managing VABHS’s environmental responsibilities, goals and objectives with respect to: environmental regulatory compliance; pollution prevention; energy conservation; sustainable buildings and practices; conformance with all Executive Orders/Directives; and, ensure compliance with all Federal, State & Local regulations.


Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

NameLevel NamePhone
Adaptive Sports VA Boston Healthcare System-Brockton Campus 1 (774) 826-1955
Adult Day Health Care VA Boston Healthcare System-Brockton Campus 1 (800) 865-3386
Amputee Rehabilitation Program VA Boston Healthcare System-Brockton Campus 1 (800) 857-3364 ext: 44863
Cardiac Surgery VA Boston Healthcare System-Brockton Campus 1 (800) 865-3386
Center for Returning Veterans (OEF/OIF) VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384 ext: 42892
Chaplain Services VA Boston Healthcare System-Brockton Campus 1 (857) 203-5125 ext: 35125
Community Living Center VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Counseling and Psychotherapy VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Dental VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Depression and Anxiety VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Dermatology VA Boston Healthcare System-Brockton Campus 1 (857) 364-5850
Former Prisoner of War Program VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Geriatric Mental Health VA Boston Healthcare System-Brockton Campus 1 (774) 826-3726
Geriatrics Clinic VA Boston Healthcare System-Brockton Campus 1 (857) 364-4186
Gynecology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Hematology/Oncology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384 ext: 44393
Internships, Fellowships and Affiliation VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Kinesiotherapy VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Low Vision and Blind Rehabilitation VA Boston Healthcare System-Brockton Campus 1 (800) 865-3488
Mental Health VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Mental Health and Substance Abuse Services for Women VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384 ext: 61778
Mental Health: Serious Mental Illness VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384 ext: 62556
Military Sexual Trauma VA Boston Healthcare System-Brockton Campus 1 (774) 826-2217
Occupational Therapy VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Optometry VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
PTSD: Post Traumatic Stress Disorder VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Palliative Care and Hospice VA Boston Healthcare System-Brockton Campus 1 (857) 364-4186
Pathology and Laboratory Medicine VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Pharmacy VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Physical Therapy VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Primary Care VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Primary Care Behavioral Health Program VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Prosthetics and Sensory Aid Department VA Boston Healthcare System-Brockton Campus 1 (857) 364-5426
Prosthetics and Sensory Aid Department VA Boston Healthcare System-Brockton Campus 1 (857) 203-6312
Psychiatry: Inpatient VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Pulmonary, Allergy, Sleep, and Critical Care Medicine VA Boston Healthcare System-Brockton Campus 1 (857) 203-6427
Pulmonary, Allergy, Sleep, and Critical Care Medicine VA Boston Healthcare System-Brockton Campus 1 (857) 203-6478
Radiology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Respite Care VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384 ext: 35681
Rheumatology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Sensory & Physical Rehabilitation VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Social Work VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Speech and Audiology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Substance Abuse VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Urology VA Boston Healthcare System-Brockton Campus 1 (857) 364-6150
Veterans and Families Consumer Council (VFCC) VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Wheelchair Clinics VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384
Women's Comprehensive Primary Care and Gynecology VA Boston Healthcare System-Brockton Campus 1 (800) 865-3384