VA Boston Healthcare System - West Roxbury Division

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1400 VFW Parkway
West Roxbury, MA 02132
(617) 323-7700

About

VA Boston Healthcare System’s consolidated facility consists of the Jamaica Plain campus, located in the heart of Boston’s Longwood Medical Community; the West Roxbury campus, located on the Dedham line; and the Brockton campus, located 20 miles south of Boston in the City of Brockton.

Community-Based Outpatient Clinics

In addition to our main facilities in Brockton, Jamaica Plain, and West Roxbury, we offer services in four community-based outpatient clinics. These clinics are located in:

  • Boston (Causeway Street), Massachusetts
  • Framingham, Massachusetts
  • Lowell, Massachusetts
  • Plymouth, Massachusetts
  • Quincy, Massachusetts

Mission

  • VA Boston Healthcare System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service, the advancement of health care through research, and the education of tomorrow’s health care providers.

Vision

  • VA Boston Healthcare System will be recognized locally, regionally, and nationally as a leader in quality patient care, positive customer service, medical/allied health education, health-related research, and employment opportunities.

Key Business Drivers

  • Our key business drivers are quality, financial integrity, patient satisfaction, and employee satisfaction.

Values

    • Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
    • Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
    • Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
    • Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
    • Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
    • Green Environmental Management System (GEMS)

Policy Statement

Supporting our mission of providing quality care to our veterans, the VA Boston Healthcare System (VABHS) facilitates the use of its Green Environmental Management Systems (GEMS) as a systematic management approach to develop and implement our environmental policy and manage our environmental program at all levels of the organization.

GEMS provides an organizational structure and framework for managing VABHS’s environmental responsibilities, goals and objectives with respect to: environmental regulatory compliance; pollution prevention; energy conservation; sustainable buildings and practices; conformance with all Executive Orders/Directives; and, ensure compliance with all Federal, State & Local regulations.


Medical Care

Tricare Numbers
Nurse Advice Hotline TRICARE: (800) 874-2273 Opt 1
Primary Care Appointments: (800) 600-9332
TRICARE for Life: (866) 773-0404


TRICARE
Tricare partners with United Healthcare Military & Veterans as its regional contractor in the Western United States to provide health care services and support to beneficiaries.

Home TRICARE:
https://www.tricare.mil

Tricare Home Page allows access to Enroll in or Purchase a Plan, File or Check a Claim, View Referrals, Find a Health Care Provider, Change Your Primary Care Manager, Compare Plans, Manage Prescriptions and much more.

Nurse Advice Line TRICARE: (800) 874-2273 Opt 1.

The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S., except those enrolled in US Family Health Plan. You can call the Nurse Advice Line 24/7, at no cost to you, to talk to a registered nurse who can: Answer your urgent care questions.

New to TRICARE:
https://www.tricare.mil/Plans/New

Learn more about TRICARE- Watch an overview video & take free public TRICARE courses online.

TRICARE Online:
https://www.tricareonline.com/

You can make Primary Care appointments, check lab results and even order your pharmacy refills using TOL, 24 hours a day, 7 days a week.
Contact: (800) 600-9332

TRICARE For Life:
https://www.tricare.mil/tfl
Contact- (866) 773-0404

TRICARE for Life is your Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and B. TRICARE for Life beneficiaries can receive care at military hospitals and clinics, but only on a space-available basis.

TRICARE Pharmacy Program:
https://www.tricare.mil/pharmacy

The TRICARE Pharmacy Program provides the prescription drugs you need, when you need them, in a safe, easy, and affordable way.

Customer Service Community Directory:
https://www.tricare.mil/bcacdcao/

The directory helps you connect with a Beneficiary Counseling and Assistance Coordinator (BCAC), Debt Collection Assistance Officer (DCAO), or other member of the customer service community. If you have questions or issues specific to a single clinic or hospital, contact someone listed for that facility.

You may contact any customer service community representative for general TRICARE issues.

Must be registered in the DEERS program to be eligible for TRICARE
Defense Enrollment Eligibility Reporting System:
https://www.tricare.mil/deers

Base Listings

The numbers for Fairchild Air Force Base have low accuracy due to its unique utilization. Entire companies are rotated through on a regular basis, so large portions of the phone directory are subject to change without notice. Please contact the base operator at (509) 247-1212 if you experience any difficulty reaching your desired contact.

Name Level Name Phone
Acute Inpatient Rehabilitation VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Adult Day Health Care VA Boston Healthcare System-West Roxbury Campus (800) 865-3385
Asbestos and Mesothelioma VA Boston Healthcare System-West Roxbury Campus (857) 203-6202
Asbestos and Mesothelioma VA Boston Healthcare System-West Roxbury Campus (617) 909-9121
Asthma and Bronchial Thermoplasty VA Boston Healthcare System-West Roxbury Campus (857) 203-6478
Bariatric Surgery Program VA Boston Healthcare System-West Roxbury Campus (800) 865-3384 ext: 36200
Cardiology and Vascular Medicine VA Boston Healthcare System-West Roxbury Campus (800) 865-3384 ext: 36004
Chaplain Services VA Boston Healthcare System-West Roxbury Campus (857) 203-5125 ext: 35125
Counseling and Psychotherapy VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Depression and Anxiety VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Dermatology VA Boston Healthcare System-West Roxbury Campus (857) 364-5850
Endocrinology VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Fisher House Boston VA Boston Healthcare System-West Roxbury Campus (857) 203-4000
Former Prisoner of War Program VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Geriatrics Clinic VA Boston Healthcare System-West Roxbury Campus (857) 364-4186
Internships, Fellowships and Affiliation VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Mental Health: Serious Mental Illness VA Boston Healthcare System-West Roxbury Campus (800) 865-3384 ext: 62556
Military Sexual Trauma VA Boston Healthcare System-West Roxbury Campus (774) 826-2217
Occupational Therapy VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Optometry VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Palliative Care and Hospice VA Boston Healthcare System-West Roxbury Campus (857) 364-4186
Pathology and Laboratory Medicine VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Pharmacy VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Physical Therapy VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Primary Care VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Primary Care Behavioral Health Program VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Prosthetics and Sensory Aid Department VA Boston Healthcare System-West Roxbury Campus (857) 364-5426
Prosthetics and Sensory Aid Department VA Boston Healthcare System-West Roxbury Campus (857) 364-5426
Prosthetics and Sensory Aid Department VA Boston Healthcare System-West Roxbury Campus (857) 203-6312
Pulmonary, Allergy, Sleep, and Critical Care Medicine VA Boston Healthcare System-West Roxbury Campus (857) 203-6427
Pulmonary, Allergy, Sleep, and Critical Care Medicine VA Boston Healthcare System-West Roxbury Campus (857) 203-6478
Radiology VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Renal Service VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Rheumatology VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Sensory & Physical Rehabilitation VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Social Work VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Speech and Audiology VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Spinal Cord Injury SCI Center VA Boston Healthcare System-West Roxbury Campus (800) 865-3384 ext: 35128
Urology VA Boston Healthcare System-West Roxbury Campus (857) 364-6150
Wheelchair Clinics VA Boston Healthcare System-West Roxbury Campus (800) 865-3384
Women's Comprehensive Primary Care and Gynecology VA Boston Healthcare System-West Roxbury Campus (800) 865-3384