Seeking out a job as a veteran can sometimes feel like a challenge. Many companies are supportive of the military, even choosing to hire military members and their families, but that’s where the “preferential treatment” begins and ends.
At USAA, the United Services Automobile Association, they are committed to the advocacy, development, training, and retention of military talent and their families, as well as serving military families as a company. USAA is a Fortune 500 financial services company who offers banking, insurance, and investment and financial planning services. USAA is unique because it serves a niche market; military personnel, past or present, and their immediate family members. They offer many programs for military personnel and their families, not only as consumers but as employees.
Working for this company has many benefits. Let’s take a look at the different programs and careers offered through USAA and why they are an awesome employer for those who are or have served in the military.
A Little About USAA
USAA was founded in 1922 by 25 Army officers who were struggling to secure auto insurance due to the perception that, because they were military officers, they were considered “high-risk.” Thus, USAA was born.
It has grown tremendously since that time, branching out from the Army to include all branches of the military. There are 34,000 employees and 12.8 million members. USAA has received several awards relating to the services offered, but also awards based on what it’s like to work for them.
They were voted Fortune’s 100 Best Companies to Work For (2010=2018), Forbes The Employers For Diversity (2018-2019), Gallup Great Workplace Award (2014-2018), Forbes America’s Best Large Companies (2015-2018), and Human Rights Campaign Corporate Equality Index – 100% (2017-2018). They were also voted as Military Friendly Company Top 10 Employer (2017-2019) and Military Times Best For Vets Employer (2012-2018).
On top of all of that, USAA has superior ratings for their financial services offered, and are financially strong (while continuously growing stronger) with a $31.1 billion dollar net worth in 2018.
Assistance Programs and Military Outreach
According to USAA, their “commitment to the military community goes beyond offering world-class financial products and services. USAA also is committed to helping service members and their families successfully transition from the military into a civilian career. USAA goes beyond hiring – it has programs specifically aimed at hiring, onboarding, sponsoring, mentoring, training, and developing veterans and military spouses.”
Working for USAA isn’t just about getting a job, it’s about joining a community that understands and supports the unique struggles that veterans and their families encounter as they transition from an active duty lifestyle into a more civilian role.
Some of the outreach programs offered by USAA are the Employer Support Of The Guard And Reserve (ESGR), the Veteran Transition Leadership Development (VetsLead) which is an internal 12-month program that helps service members who have recently left the military to integrate into the corporate workforce, VETNET which is an advocacy program, Hiring Our Heroes (HoH) Corporate Fellowship Program (CFP), Military Spouse Economic Empowerment Zone (MSEEZ) which helps military spouses connect with meaningful employment opportunities, and many others.
These programs were created to advocate for, train, support, and retain past and present members of the military and their spouses. Military members face unique challenges that civilians don’t normally experience. Soldiers might experience combat, frequent deployments, an incredible skill set on a mission that is difficult to translate into “real life.” USAA is here to support these individuals and their families to ensure they aren’t left behind, but even more than that, so they can thrive.
USAA Jobs and Career Areas
USAA aims to have at least 25% of their workforce made up of military veterans and their spouses or domestic partners. There are many career paths that create the company, providing plenty of opportunities to explore what’s right for you within the company.
Some of those career paths are:
- Customer Service and Sales
- Information Technology
You don’t have to be a veteran to work at USAA, but you’ll definitely be shortlisted if you are. Let’s look a little deeper into those career paths. Each one provides an opportunity for you to find your niche, to grow within the company and to experience and create the company culture of inclusiveness, innovation, and accessibility. USAA wants go-getters who aren’t afraid to figuratively get in the trenches, make decisions, and be a part of an intentional community.
Design Careers at USAA
Are you a creative who loves to design websites, and all aspects of the user experience? Maybe you enjoy writing, research, IA, or analytics. The design team is open and collaborative, creating many of the innovative products that make USAA a standout in customer service.
USAA was founded on offering auto insurance. There are more than 5,500 employees in this category of operations. Employees have the opportunity to build longlasting relationships with members and their families, as well as learning the ins and outs of claims adjustments, researching coverage, settling claims, and so much more.
Customer Service and Sales Careers
Banking and insurance are the two main focuses of the customer service and sales departments. This is one of the largest departments at USAA where you may deal with credit card sales or mortgage and consumer lending. There is ongoing training and plenty of opportunity for advancement within this career path.
Information Technology Careers
There are over 3,400 IT employees at USAA. It takes a lot of innovation and collaboration to provide financial services to millions of military members and their families. There is a culture of healthy competition and fun within this department, as well as ongoing training and education. IT employees have the opportunity to get creative and have their voices heard when it comes to new ideas that will set USAA apart from the rest.
Benefits of Working For USAA
All of this sounds great and all, but let’s get down to the nitty-gritty of the details of the benefits you’ll receive as an employee of USAA. The main benefits package varies by location, but almost always includes:
- Medical and dental insurance
- A retirement savings plan
- Paid time off, flex hours, and company holidays
- Service awards and recognition
- Personalized financial advice
- Short and long-term disability
USAA also values the employees as a whole being, not just covering the basics of health insurance and paid time off. USAA has created a company culture that values a healthy work-life balance, as well as opportunities for continuing education. To support this, they offer:
- Recreation facilities and programs
- Physical fitness and personal trainer
- Parental benefits
- College Admission Assistance
- Leadership development programs
- Tuition assistance for degrees and certifications
- Classroom, self-study, and distance learning options
- Business seminars, workshops, and speakers
- Career development planning
This list of benefits isn’t exhaustive, but it is a solid start and show of support for the people who join this community professionally. USAA walks the walk, which we wouldn’t expect anything less from a company founded by veterans who value honesty, hard work, and interpersonal relationships.
Working for USAA as an active service member or a veteran who is no longer committed to serving with the military is an opportunity to be understood on a deeper level by the company that you work for. Military members and their families experience a different way of life that can be hard to integrate back into the “normal” everyday life of typical civilians. USAA values the skills and experiences of its veterans and actively advocates for and strives to educate its veterans on ways to integrate the skills that they already have from serving the country into a corporate workspace. USAA was created by veterans for veterans.
For more information, click here to learn how to save money by using USAA.